Frequently asked questions
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What is the difference between Admirly Cloud and the WordPress plugin?
Cloud is hosted by us and works on any website through a script tag; the plugin runs inside your WordPress and keeps reviews in your own database. Both collect with one link and let you approve with one click.
Which platforms does Admirly Cloud work with?
Anything that lets you paste a script tag or an HTML embed: Shopify, Wix, Webflow, Squarespace, Framer, WordPress, plain HTML. The widget is a self-sizing frame, so it does not depend on your theme.
How do video reviews work?
Reviewers record in the browser (camera and microphone permission) for up to two minutes or upload an MP4/WebM. We store the file, show a click-to-play card and you can remove the video at any time.
Where are my reviews and videos stored?
On Admirly servers and Cloudflare storage. Every review is tied to your space only; deleting a review deletes its photo and video files. You can delete your whole space by contacting support.
What happens after 15 reviews on the Free plan?
Nothing is lost. Widgets and your Wall of Love show the 15 newest approved reviews; the rest stay in your inbox and appear as soon as you upgrade to Starter or Pro.
Can I remove the "Collected with Admirly" badge?
Yes, it disappears on Starter and Pro.
Can my team help moderate reviews?
On Pro you can invite up to five teammates by e-mail. They manage reviews, forms and widgets; billing and the team page stay with the owner.
How do I cancel or get a refund?
Cancel anytime from the customer portal; your plan stays active until the end of the paid period and reviews are kept. Not happy in the first 14 days? Full refund, no questions asked.
Is there a limit in the free version?
No. The wall and strip show every approved review, and submitting and approving is never limited. Pro adds media, categories, email alerts, schema and export.
Do reviewers need an account or email address?
No. The form asks for a name, a role, a rating and the review. No email, no registration. That is also why we never spam your customers.
Does it work with my theme?
Yes. Admirly only sets a primary color; fonts, sizes and spacing come from your theme. Blocks default to wide alignment so the wall fills the content area.
Does it work with Elementor, Divi or other builders?
Yes. Use the shortcodes [admirly_wall], [admirly_form] and [admirly_strip] in any text or shortcode widget.
Can I change roles, categories or the sub-field later?
Yes. Settings → Admirly → Fields lets you edit every list. Existing reviews keep their values; a removed option still shows its original label.
Does it work with WPML or Polylang?
Yes. Form texts and field labels are registered with String Translation, each review remembers its submission language, and you choose whether the wall shows all languages or only the current one.
Which data is stored?
Name, review text, rating, optional media, consent timestamp and a one-way hash of the IP address for spam protection. No email addresses. A suggested privacy-policy paragraph is provided under Settings → Privacy.
Does the plugin phone home?
Admirly uses the Freemius SDK for licensing and updates. On activation you can opt in to or skip anonymous usage tracking; nothing is sent without your consent.
How do I activate Pro?
Download the Pro zip from your account, install it like any plugin and paste your license key. The free version can stay installed; Pro replaces it in place.
Can I move my license to another site?
Yes. Deactivate the license on the old site (or from your account) and activate it on the new one.
Will reviews survive if I uninstall?
By default yes: deactivating or deleting the plugin keeps your data. If you want a clean removal, enable “delete all data on uninstall” in settings first.
Do you offer refunds?
Yes, 14 days, no questions asked. Email support with your order number.